This website is operated by Grantley Hall Limited (registered in England and Wales under company number 10594492 and with its registered address as Grantley Hall, Grantley, Ripon, North Yorkshire, England, HG4 3ET) our registered VAT number is GB262445312.

Spa Terms & Conditions

Full payment will be taken at the time of your spa reservation. We request that cancellations or amendments are made no less than 72 hours prior to arrival. Cancellations made within 72 hours will result in full loss of payment.

The age requirement is 18 years and over for access to Spa. If you have a Grantley Hall gift voucher, please call direct to check availability and make a booking. Payments for online bookings can be made with a credit or debit card only. The maximum in any one party is limited to four persons. For our full spa days, treatments can be booked at 10am, 11:15am or 1:150pm. For our twilight spa package treatment time is 5:15pm only. ELITE If you have booked a Personal Training Session, a class or Specialist Treatment within ELITE and would like to cancel or amend your booking then please ensure you give a minimum of 48 hours’ notice prior to your visit. The water treadmill needs to be booked 24hours in advance.

USING GRANTLEY HALL FACILITIES Use of any of the gym or fitness equipment, areas or facilities available at Grantley Hall is entirely at your own risk. Induction sessions explaining how to safely and properly use the gym or fitness equipment can be made available upon request before using the facilities. You must not use any equipment or undertake any activity at Grantley Hall unless you are satisfied that you are competent to do so in a safe and proper manner.

When using any equipment and facilities available at Grantley Hall, you must take care to safeguard your own health and safety and that of other people, and you will be solely responsible for any loss or injury that you cause to yourself, other persons or to the equipment or facilities to the extent that it is caused through your unsafe or improper use of the equipment or facilities (including your use of them whilst under the influence of alcohol or medication) or your failure to advise Grantley Hall staff of a medical condition relevant to your use of the equipment or facilities.

DAMAGE & LOSS We provide a safe in each room for the storage of personal items and all reasonable efforts are made to provide a secure hotel environment. Nevertheless, the risk of theft, damage or loss of our guests’ personal possessions cannot be eliminated entirely and we strongly advise you against bringing valuable items such as jewellery or large amounts of cash to Grantley Hall. Management reserves the right, in its sole discretion, to refuse to store any personal property of guests.

We shall not be liable to any guest for any loss, damage or injury suffered by our guests or to their property. However, this does not exclude or limit in any way our liability where it would be unlawful to do so, and which includes liability for death or personal injury caused by our negligence (or the negligence of our employees, agents or subcontractors) and for fraud or fraudulent misrepresentation.

RESTAURANT RESERVATIONS Please note that guests are required to provide card details to secure their reservation in Fletchers, EightyEight, The Drawing Room and The Orchard. If you have reserved a table in one of our restaurants and change your mind, or decide that you no longer wish to dine during your stay, please kindly let us know 48 hours prior to arrival. For no shows or late cancellations a charge of £20 per person will be applied to the credit card on file. We are unable to accommodate guests who have not made prior reservations in Shaun Rankin at Grantley Hall. For our hotel guests, we kindly ask that any cancellation to your reservation be made no less than seven days prior. For no shows or late cancellations, full payment will be applied to the credit card on file. For our non-resident guests, in the event of a cancellation within 14 days of the arrival date a cancellation charge at the full menu price will be applied. If we are able to resell the booking there will be no charge made to the card. No shows will be charged at 100% of the full menu price. SERVICE CHARGE The optional service charge is a payment which recognises and rewards all employees who deliver outstanding guest service. The optional service charge is 12.5% on food and drink. If you do not wish to pay it you can asked for it to be removed from your bill. The service charge is shared amongst all members of the Grantley Hall team. We believe the whole team, regardless of their role, are involved in delivering outstanding guest service so it is fair to reward everyone.

Noise: All guests are asked to respect our other guests and nearby residents when in their room, hallways, any other premises of the hotel or while in the surrounding area.

No Smoking: No smoking is permitted inside Grantley Hall at any time, whether in your room or elsewhere. Grantley Hall has designated smoking areas and our staff will happily advise you of their location upon request. We reserve the right to charge the card you have used to secure your booking a reasonable fee in respect of specialist cleaning in the event we suspect smoking has taken place in your room(s) during your stay. We also reserve the right to terminate the remainder of your stay in the event that we find you have failed to comply with our smoking policy.

Animals & Pets: No animals will be allowed at Grantley Hall.

Accidents: Guests must report any accident or injury they or their guests may have whilst on the premises immediately to a member of management and in any event, within 24 hours of the incident. This information is needed in order to comply with health and safety obligations and for insurance purposes.

Inappropriate Behaviour: we kindly ask that you respect other guests and Grantley Hall employees and refrain from any improper, violent or abusive behaviour and any illegal conduct at all times during your stay. We reserve the right to eject you from the premises and cancel the remainder of your stay in the event that you fail to respect this policy.

Damage: We kindly ask that all guests respect Grantley Hall rooms and facilities. In the event that there is any damage to the room(s) during your stay or if any items are missing from your room(s) upon your departure, we reserve the right to charge the card you have used to secure your booking a reasonable fee in respect of such damage and/or missing items.

Parking: We are unable to take responsibility for your car or any belongings that are in your car whilst you are onsite. Please make sure that all valuables are removed from your car and stored in the safes provided.